Job TitleExceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.ResponsibilitiesModel Customer 1st behavior; deliver and encourage other associates to deliver excellent customer servicePromote and follow company initiativesGreet customers, answer questions, and suggest product to enhance service and meet sales goalsMaintain cleanliness of customer service area and equipmentPrepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standardFollow store policies and proceduresPerform cleaning tasks in accordance with the duty rosters and cleaning standardsFollow standards for merchandising, stocking, rotating, and storing all productsFollow cash handling and register policiesFollow inventory stocking and recording guidelinesAbility to work cooperatively in high paced and sometimes stressful environmentAbility to manage conflict in a reasonable, nonconfrontational and cooperative mannerAbility to act with honesty and integrity regarding customer and business informationAbility to follow directions and seek assistance when necessary to resolve customer and business issuesProvide support and assistance through direct interaction with minors, individuals with special needs, and/or older adultsMust be able to perform the essential job functions of this position with or without reasonable accommodationQualificationsMinimumHigh school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experienceAbility to complete Initial Store Training and pass barista certification with a score of 90% or betterAbility to work in a fast-paced environmentAbility to work weekends on a regular basis, work any shift and work overtime as neededAccuracy/attention to detailAbility to organize/prioritize tasks/projectsDesiredKnowledge of company policies, procedures, and organizational structureFamiliarity with industry/technical terms and processes
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