Job Description

Lounge Supervisor

In conjunction with unit management, the Lounge Supervisor will monitor activities at the United Club airport lounge at ORD Airport in Chicago, IL to ensure conformance with Company, government and accrediting agency standards and regulations.

Key Responsibilities:

• Ensures optimal customer service and client satisfaction
• Provides cost effective management that meets and exceeds stated expectations
• Assists in the responsibility for all operational activities including quality improvement, sanitation, infection control and all facility-related activities
• Follows health, safety and sanitation guidelines for all products
• Performs other duties as assigned

Qualifications:

• Associate's Degree, or comparable experience
• 3-5 years of relevant experience
• Supervisory, leadership, management and coaching skills.
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• The ability to multi-task and establish priorities
• Exhibit initiative, sense of urgency, responsibility, flexibility and leadership

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